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FREQUENTLY ASKED QUESTIONS
WHERE ARE YOUR PRODUCTS MADE?
All of our items are proudly printed in the USA! Our materials are sourced all over the world to provide high quality products for the best price.
WHAT BRANDS DO YOU USE?
Most of our products are Gildan brand in various weights and materials.
WHAT MATERIALS ARE USED FOR YOUR PRODUCTS?
All products have descriptions including materials and features. Please see each individual listing.
HOW DO I PLACE AN ORDER?
Use our "Shop All" page here to place an order. All orders are processed online through our sales platform, Ecwid.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We use ONE OF the safest wayS to pay on the web, SQUARE, to process our payments. CHECKOUT using any credit or debit card with the Visa, Mastercard, Discover, or American Express logo.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
We process orders within three days of receiving them. Please note, times may be delayed during the holidays and emails will show the appropriate time for us to fulfill the order
WHAT SHIPPING OPTIONS DO I HAVE?
We use USPS first class shipping speed, 3-7 days. If you require rush or expediated shipping, please use the option at checkout. While we do cover most or all of the standard shipping costs, expediated shipping fees are the responsibility of the buyer
IF I DON'T LIKE MY ITEM, CAN I RETURN IT?
We want our customers to be happy. If you do not like your product for any reason, you may return it for a full store credit. We do not pay for return shipping and we do not accept used returns. Products must be new, unused, and unwashed to be eligible for return.
WHAT HAPPENS IF MY ORDER IS DAMAGED OR INCORRECT?
For any errors on our part or damage in shipping, we offer to replace the product, exchange the product, or accept a return for a full refund to the original payment method or store credit.
HOW LONG DO I HAVE TO CLAIM A DAMAGED ITEM OR START A RETURN?
All customers have three days after delivery to notify us of an issue or request to make a return. Email sales@ezcustomtees.com
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